Shipping policy

Shipping & Delivery Policy

At Snailcle, we are committed to delivering your fitness equipment safely and efficiently. Please review the following shipping and delivery information before placing your order.

1. Free Shipping

We are pleased to offer FREE standard shipping on all orders shipped within the continental United States (48 contiguous states).

There are no additional shipping or handling fees unless otherwise stated at checkout.

2. Shipping Regions

Currently, Snailcle ships only within the contiguous United States (48 states).

We do not ship to:

  • Alaska

  • Hawaii

  • Puerto Rico

  • APO / FPO addresses

  • P.O. Boxes

Orders placed with shipping addresses outside of the supported regions will be canceled and refunded.

3. Order Processing Time

  • Orders are typically processed within 1-3 business days after payment confirmation.

  • Our warehouse operates Monday through Friday only.

  • Orders are not processed or shipped on weekends or U.S. federal holidays.

Orders placed on weekends or holidays will begin processing on the next business day.

4. Delivery Time

Once shipped, estimated delivery time is:

  • Standard Shipping: approximately 3–7 business days

Delivery times may vary based on location, carrier performance, weather conditions, or peak seasons.

5. Tracking Information

Once your order has shipped, you will receive a shipping confirmation email containing your tracking number. Tracking updates may take up to 24 hours to become active.

6. Large & Heavy Equipment Delivery

Some fitness equipment may ship in multiple boxes or require special handling. Delivery is made to the curbside or building entrance unless otherwise stated.

At this time, inside delivery, room-of-choice delivery, and assembly services are not included.

7. Address Accuracy

Please ensure that your shipping address is complete and accurate at checkout. Snailcle is not responsible for delays, lost packages, or additional fees resulting from incorrect or incomplete addresses provided by the customer.

8. Shipping Delays & Exceptions

While we strive to meet all delivery estimates, delays may occur due to circumstances beyond our control, including carrier delays, weather conditions, or unforeseen logistical issues. Snailcle is not liable for such delays.

9. Contact Us

If you have any questions regarding shipping or delivery, please contact our support team:

Email: hello@snailcle.com